Support
Recover credits after changing computers
ReflowablePDF V1 identifies credits by a random local device ID and does not require an account. If you changed computers, support can transfer—not duplicate—the remaining paid balance.
Include these details
- The email used for the credit purchase or the Creem checkout/order ID.
- The new Device ID shown on the Credits screen in ReflowablePDF.
- The old device ID, if you still have access to it.
Every manual transfer creates matching ledger entries on the old and new device so the same pages cannot be spent twice.
Missing payment
After paying, return to the app and check the pending payment. Do not pay again to recover an existing purchase.
For a replacement computer or unresolved payment, send support your order ID and the old/new Device IDs.